Here at Anchor we are here to serve you, to the best of our ability – as unto the Lord.
Please take just a few minutes to familiarise yourself with the guidelines on postage charges, return of goods, card payments, goods purchased & delivery of goods purchased.
It is our policy that all goods ordered from us will be despatched to you in no more than four working days from the date of order. If for any reason we are unable to do this, we will inform you by email or telephone (if provided).
Credit / Debit cards
Your Debit/Credit card will be charged for the items you have purchased including postage & packing. If you have omitted to select the correct key i.e: UK, Europe or Rest of World when you made your order the correction will be made by Anchor Recordings on receipt of the order. If in the unlikely event that additional charges need to be made or we have an enquiry about the order placed we will not process the order or take payment until we have made contact with you and clarified any issues.
If your payment card is declined we will notify you accordingly. No goods will be sent until payment has been accepted.
If for any reason you are not happy with any items you have purchased from us you may return them to us in their original condition within 14 days of receipt.
A credit note will be issued unless otherwise agreed and sent to you by return on receipt of the returned goods, subject to condition. Postage is not refundable.
We cannot accept responsibility for the non-arrival of goods sent to this office and cannot exchange or make a refund on returned goods not received.
If you have received goods that are faulty please contact us either by phone or e-mail before returning the item(s) –
Email: firstname.lastname@example.org or Tel. 044 (0) 1233 620958
We cannot accept responsibility for the non-arrival of goods sent to this office. And cannot exchange or make a refund on returned goods not received.
This returns policy does not affect your statutory rights.
As a customer your details are automatically added to our mailing list, however if you prefer not to be added this list please let us know. Please be assured that your details are for our sole use and not passed on to a third party. The only time details are forwarded is if you have requested goods from overseas and we have an Agent who can supply the goods requested in the country of origin.
This needs to be re-written for new website